Frequently Asked Questions
Everything you need to know about bringing ARJ Los Angeles into your home.
What is the standard shipping timeframe for orders?
Most orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while custom or oversized furniture pieces may require additional transit time depending on your location.
Do you offer international shipping?
Currently, ARJ Los Angeles ships within the United States and Canada. We are working on expanding our logistics to provide international shipping to more countries in the near future.
What is your return policy for home decor?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for returns unless they arrive damaged or defective.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
Are your products ethically sourced?
Yes, we pride ourselves on partnering with artisans and manufacturers who prioritize sustainable materials and fair labor practices to ensure high-quality, responsible home goods.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger furniture purchases.